REFUND & DONATION POLICY

Last updated: October 1, 2026

Shree Panchadham Sewa Kendra, Nepal (“Panchadham,” “we,” “us,” “our”) is deeply grateful for every contribution made to support our pilgrim services, health camps, and long-term vision. This policy explains how we handle donations and refunds.

1. Nature of Donations

All donations made to Panchadham — whether through our QR code, bank transfer, membership fee, or any other channel — are voluntary contributions made in good faith to support our charitable activities. Donations are not payments for goods or services.

2. Use of Donations

Donations and membership fees are used to fund Panchadham’s activities, including but not limited to:

• Food, water, and medical assistance for pilgrims
• Health camps and altitude-sickness support at pilgrimage sites
• Religious offerings and supplies (milk, bel patra, holy water collection)
• Development of facilities, Gurukuls, Ashrams, and the broader Panchadham pilgrimage circuit

We are committed to using donations responsibly and in line with our stated mission.

3. Refund Policy

As a general rule, donations are non-refundable, since funds are typically allocated or spent soon after they are received. However, we will consider a refund request in the following situations:

• Duplicate payment — if you accidentally donated more than once for the same contribution
• Incorrect amount — if a technical error caused a different amount to be charged than intended
• Unauthorized transaction — if you believe a donation was made from your account without your consent

Refund requests outside these situations will be reviewed on a case-by-case basis at our discretion.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us within 7 days of the transaction with the following details:

• Your full name
• Date and amount of the transaction
• Payment method used (QR code, bank transfer, etc.)
• A brief description of the issue

Send your request to:

Shree Panchadham Sewa Kendra, Nepal
Email: contact@shreepanchadhamsewa.org.np
Phone: +977 9851059763

5. Refund Processing Time

Once a refund request is approved, we will process it within 14 business days. Refunds will be issued to the original payment method or account used for the donation, wherever possible.

6. Membership Fees

Membership fees (annual or lifetime) are treated the same as donations under this policy and are non-refundable once membership has been activated, except in cases covered under Section 3.

7. Third-Party Payment Platforms

If you donate through a third-party payment gateway or platform (such as eSewa, Khalti, or a bank’s own service), that platform’s own refund and transaction policies may also apply. We recommend checking with the platform directly for transaction-specific issues.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.

9. Contact Us

For any questions about this policy or to raise a donation-related concern, contact us at:

Shree Panchadham Sewa Kendra, Nepal
Tokha Municipality-1, Bhormahankal, Kathmandu
Email: contact@shreepanchadhamsewa.org.np
Phone: +977 9851059763